Answers to your questions

Simply head to our Contact page or call 0484 827 888. We'll have a friendly, no-pressure chat about what you need, agree on a time that suits you, and handle the rest. There's no complex booking system, just a real conversation.

We sit down together with your device and work through your questions at your pace. You do the steps yourself with our guidance, so the learning sticks, and we leave you with clear written notes you can refer back to.

Yes. If something we covered needs a refresher, get in touch and we'll happily go over it again. We'd rather you call us than sit at home feeling stuck.

Both work. Most clients prefer us to come to them at home or meet at a favourite cafe, but we can also help over a phone or video call when that's easier for you.

Most sessions run about an hour, but we never watch the clock mid-explanation. If your questions need more time, we'll tell you upfront rather than rushing you.

Pricing depends on the service and how long you need us. We'll always give you a clear price before anything is booked, so there are no surprises.

Just your device and any passwords you have written down. If you can't find a password, don't worry, helping you recover and organise them is one of the most common things we do.

Absolutely. Family members often arrange the first visit. We'll keep them in the loop as much or as little as you'd like.

Anywhere in Sydney that suits your moment: your university campus, the Harbour, the Botanic Gardens, your own garden. We'll help you choose a location that fits.

You'll receive a curated online gallery of edited, high-resolution images that you can download, print, and share with family and friends.

Everyday practical support: errands, shopping, a companion for appointments, home organisation, and help with forms and paperwork. If you're not sure whether we can help, just ask.